DEERFIELD, IL: Today iScripts.com released a new version of iScripts SupportDesk. Version 4.3 is the only available software that includes a web-based help desk, live chat and remote desktop sharing all wrapped up in one product. Businesses that use the software can effectively manage customer service issues through the automated help desk system.
Version 4.3 includes multi-language capability, new and modern graphics, Google analytics, a refined knowledgebase with SEO friendly URL’s, landing pages and category pages. A rating system is also included so that guests and users already logged in can rate on how helpful knowledgebase entries are.
Highlights of the multi-lingual help desk script include many advanced but easy-to-use features such as trouble ticket creation, service-level agreement functionality, remote desktop sharing, intelligent knowledge base and rating capability, Google Analytics, advanced search and email piping. With these features, businesses can send and receive communications from customers that may be having service issues. Users can easily create trouble tickets to be answered by a staff member. The integrated service-level-agreement feature allows the site administrator to set a specific time limit for replies. If a response is not provided in a timely manner, the ticket priority is automatically escalated to ensure the issue is resolved.
Real-time desktop sharing is a feature that sets the software apart from competitors. This uncommon feature allows staff members to see the desktops of users in order to instruct, assist and resolve customer services questions or issues.
iScripts SupportDesk 4.3 is priced at $147 and serves businesses within a variety of industries. It can be used as a standalone solution or within an existing business website. Custom options are also available in order to appropriately fit any type of new or existing business. English, French, Spanish and German are included in the script. Additional languages may be added by contacting iScripts directly.
See the full list of features at http://www.iscripts.com/supportdesk/features.php
In addition to iScripts Supportdesk 4.3, iScripts.com offers a variety of other open source web scripts. Products include iScripts MultiCart (multi-seller shopping cart software), iScripts PrintLogic (design and printing software), iScripts EasyCreate (online website builder software), iScripts eSwap (swapping and bartering software), iScripts NetMenus (online delivery software) iScripts GoStores (online store builder software) and more found at the iScripts website.
iScripts develops and markets online business software for businesses and entrepreneurs. The company’s affordable web software includes solutions for businesses looking to create an efficient website solution in social networking, web hosting management, site builders, store builders, online data backups, marketplace and shopping cart software, and more. All the software products are fully customizable, distributed with full source code and a 30-day money back guarantee.
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