Plum Heating and Cooling Wins Recognition from Melbourne Community for High Quality Service

Plum Heating and Cooling wins recognition from the local community for its high quality service and dedication to customer satisfaction.

Plum Heating and Cooling’s high quality service, combined with a great inventory has won the local business public acclaim and recognition. The positive buzz around the company can be seen in the great testimonials that the company has garnered over the years.

Margot, a Wyndhamvale resident spoke effusively about the company’s service quality: “I am writing to advise my appreciation for the professional manner i have received from your showroom staff, Shane, Andrew and crew re the quotation and installation of my new Hitachi unit. They are professional and a credit to your company. I would have no hesitation in recommending your company.”

Plum Heating and Cooling has in fact set up an online blog on its website to talk about their latest products as well as experiences. The blog also offers personalized advice and opinions on a wide variety of issues dealing with heating and cooling needs. It is an informative glimpse into a twenty year old family business’ desire to strive for better quality and constantly upgrade its inventory, enhance its service, and yet retain its integrity.

The company has often stated its loyalty to its guiding principles of high quality of excellent service, while aiming for comprehensive customer satisfaction.

This mindset has won Plum Heating and Cooling the prestigious Wyndham Business Awards in the Medium Retail sector for two years in a row, outdoing bigger businesses in the area.

The Plum Heating and Cooling quality promise comes with a transparent Service Guarantee that covers preventative maintenance service, (that is regular servicing) of the systems. A specific checklist of various parameters ensures a comprehensive check.

For example, while inspecting an Evaporative Cooler , a comprehensive ten point check covers not only internal equipment (such as the water tank, water distribution and airflow), but also inspects for leaks in the water line. Only after a full function test, and deodorizing the Evaporative Cooler are the company’s highly trained service crew satisfied with the check. The company’s service crew is well-trained in not only the technical aspects of the heating and cooling technologies, but also in rapidly carrying out repair and maintenance work with courtesy and efficiency. A company protocol is rigorously followed by the company’s technical support team to ensure the best of service and quality.

About the company

For over twenty years, Plum Heating and Cooling has tirelessly worked to provide customized interior climate control solutions to its Australian clientele. Known in the area for its great after sales support, the company has garnered appreciation and awards from the community.

Plum Heating and Cooling was established in 1992 the company’s erstwhile Director Kyle Briggs. Kyle developed insights into the need for great service, high quality performance and after sales support after working as a plumber at a Melbourne based firm.

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