We are very excited to announce that the Banckle Chat Notifier for Visual Notifications is now available to the Banckle Chat customers. All subscribed Banckle Chat customers can download the desktop Chat Notifier for visual notifications. Now, even if your Banckle Chat web version is minimized or closed and system sounds are set to mute, still you will not miss any incoming chat request or incoming visitor’s message alert. It will deliver all notifications right on your desktop.
This is a great addition in our Banckle Chat application features and we are hopeful that all Banckle Chat users will love this new notification option. Specially, live chat users who do not want to keep the browser open or they do not want to hear any sound notifications.
Follow the below mentioned steps to install your own Banckle Chat desktop notifier.
Sign in to Banckle Chat.
Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
From the Banckle Chat home screen, click Settings.
To install this notification utility, click Chat Notifier.
Choose chat notifier from the available marketplace plugins
Once it is installed, sign in with your Banckle account credentials.
Enter account information to login
Click Options to check different notification types.
Notification options in Banckle Chat Notifier
Click Open Console to launch Banckle Chat web console to perform live chat.
Once you are logged into the Banckle Chat Notifier, it alerts you when you have visitors’ incoming chat requests, their messages or a transfer request from a fellow operator. The chat notifier icon in your system tray shows all these notifications in the form of bubbles.
Chat Notifier displaying incoming chat request
Happy The chat notifier is available to all our existing Banckle Chat subscribed customers. If you have not subscribed yet, then you are just a step away, because this chat notification application is included in all Banckle Chat plans without any extra charge.
We hope you will like this feature. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your live chat experience.
Relevant Discussions and Documentation Pages:
Use Chat Targeting Feature to Focus on Potential Customers: http://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
Use Pidgin and PSI to access Banckle Chat: http://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
Announcing Banckle Live Chat for Dolphin: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
How to Integrate Live Support for Drupal 6:http://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
Banckle Live Chat: A comparative analysis: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html
Overview: Banckle Chat
Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.
Read more about Banckle Chat:
Experience Banckle Chat in the real-time
Banckle Chat Homepage
Banckle Chat Marketplace
Banckle Chat Video Tutorials
Banckle Chat Documentation
Banckle Chat Features
Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
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