Whilst some firms are reaching out and speaking directly to their customers, others are making it more difficult for people to contact them by phone.
England 08/03/2013 - Whilst some firms are reaching out and speaking directly to their customers, others are making it more difficult for people to contact them by phone.
Most UK firms know the importance of good customer service. They do their best to provide people with the information they need to make an informed purchasing decision. In addition, most provide their customers with excellent aftercare. However, how they provide that after care seems to be changing, and this change is causing quite a bit of frustration amongst UK consumers.
Increasingly firms are trying to get customers to speak to them via e-mail or letter about their problems. Many firms, even some very big firms, have moved their phone number from the home page of their website. The phone number is usually somewhere on the site, but by no means always. Unfortunately, even when it is included on the website finding it can be difficult. Finding a customer service phone number can be like looking for a needle in a haystack on some websites.
It seems that many firms no longer want to talk to their customers if they can possibly avoid doing so. Instead, they prefer to be contacted via e-mail and many are doing everything they can to send people down this path. For the firm this is good, it means they can deal with customer complaints at a time that is suitable for them, but for consumers this is extremely frustrating. Often, it takes longer for their problem to be resolved and often requires several e-mails before the problem is properly understood.
There is a quick way to find the right number
Fortunately, there is a way to find a customer service number without all the fuss and that is to go to fastphonenumber.co.uk and key in the company’s name. In seconds, the right number pops up. There is a small fee for the service. However, it is a small price for people who need get access to the right department and solve their problems quickly and easily. People lead increasingly busy lives, so are likely to use this service much more in the future.
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