Complaints have been lodged to the consumer watchdog because there have been problems receiving photos and videos from their big day.
Amir Mohammad of Enchanted Films has been reported by 15 customers.
Some customers have complained that they never received their photos and videos from their big day.
Acting commissioner for Consumer Protection David Hillyard said Mr Mohammad refused to co-operate in the process of resolving complaints.
“Our concern is that Mr Mohammad and Enchanted Films continue to accept work, potentially putting others at risk of being in the same situation of waiting far too long for their photos and video products, or not receiving them at all,” he said.
“Understandably this creates enormous anxiety for the consumers involved.”
Mr Mohammad continues to accept orders even though he has outstanding orders to fill.
The most common complaints were delays in getting photos or videos and dissatisfaction over the quality of the images
“Consumers really want the images of their special event which they can’t recreate, many consumers feel compelled to put up with this poor service as they see the only acceptable resolution to their complaint is to get what they paid for,” he said.
“While the vast majority of photographers and videographers in WA offer a professional service and deliver in a timely manner, there are some people working in the industry who do not comply with consumer laws which require goods and services to be delivered within a reasonable time.”
Wedding DJ Eden Dearlove believes that the industry is rife with dodgy operators. Through his experience he believes he is familiar with all the worst practices. Between him and close collaborator Launch Film Productions he urges others to do their due diligence when planning their big day.
Click to know more: http://www.launchfilms.com.au/
Click to know more:
Address: 99 Union Street McMahons Point
Phone Number: 0468 532 525
e-mail address: email@example.com
Zip Code: 2060